How to order

You can place orders by phone, fax or by email us to [email protected]

Printable order form is also available for you to download.

Payment Options

We accept Direct Deposit, EFT (Electronic Funds Transfer), Cheques, PayPal and Mastercard/Visa card payments.

Please note if paying by cheque or EFT, orders are to be shipped only after funds have been cleared. Please allow 2-3 business days for clearance of funds.

Shipping time and Shipping charges

We ship our products nation wide via Hunter Express/Australia Post or other courier services.

Most items listed on our website are in stock. We endeavor to ensure that your order to be dispatched within 1-2 working days upon receipt of your payment.

Our road express courier service is overnight to Melbourne Metro, Sydney, Adelaide and Canberra Metro, and some regional Victorian areas. (Our stock is located in Melbourne).

Deliveries are made during weekdays except Saturdays and Sundays. We take no responsibility for delays in transit due to couriers or caused by accidents.

Shipping cost will be determined based on delivery location, size and weight of your ordered goods. Email us or Call us for a freight estimate prior to ordering, one of our friendly representatives will be happy to help you out.

Damaged, Faulty or Incorrectly Supplied Goods

We will replace any product delivered to you that is faulty, incorrectly supplied or in a damaged condition.

In the event that you receive your order damaged during transport, please notify us immediately within Two (2) business days from receiving the damaged shipment, you are also required to provide us with photos of damaged items to support your claim. We undertake to organize replacement for you within 2 working days from receiving your claim.

In the event that your ordered item is defective or incorrectly supplied, please notify us within seven (7) working days of receipt. We will confirm with you about the procedures for replacement/return of goods or refund within 2 working days.

Return Policy

Have confidence in ordering from us, your satisfaction is our primary concern. If for any reason you are not satisfied with your purchase, we undertake to accept exchange or return of undamaged goods as well, as long as you notify us within seven (7) days from receipt of goods and meet the following criteria:

It is the purchaser’s responsibility to ensure that the products they have ordered are suitable for their intended purpose;

Reason for your exchange/return of goods need to be indicated;

No exchange/return will be accepted without our prior consent;

Exchanges or Returns must be returned freight paid within 14 days of receipt of goods, all returned goods need to be in an undamaged condition and in their original packaging suitable for immediate resale, return shipping cost would be born by the purchaser.

Unless the merchandises are faulty or incorrectly supplied, all returns are subject to 15% restocking and handling fee.

Once we receive your returned merchandise, as per your request we will provide you exchange or refund you for your payment less shipping cost and restocking fee.

Under no circumstances will custom made products be returnable.

Email:[email protected]

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